YUMUKA INDUSTRIES GmbH.
General terms and conditions for private clients (E) Draft of June 2014
Truestore.eu, truestore.de and truestore are trading names of Yumuka Industries GmbH. All transactions conducted through these websites are, are agreements between the buyer and Yumuka Industries GmbH. These general terms and conditions in their valid draft at the point of time that the contract was respectively concluded always apply for all the mutual claims from and in conjunction with a contract concluded between the client and Yumuka Industries GmbH. during mail order transactions.
Subject matter of the contract
Yumuka Industries GmbH. delivers the goods ordered by the customer or renders services following the acceptance of the offer. If Yumuka Industries GmbH. should subsequently recognise that an error should arise on the part of Yumuka Industries GmbH. e.g. with respect to a product, to a price or the ability to deliver then Yumuka Industries GmbH. will inform the customer of this as soon as possible. The client can confirm the order once again under the changed conditions. If the customer does not confirm the order then the contract is deemed as invalid.
Conclusion of contract
All offers in our onlineshops, catalogues and adverstisements, also in respect to displayed prices, are not binding. By clicking on the button -sending order- the buyer enters into a sales agreement, for the goods in the shopping cart, with Yumuka Industries GmbH. If the customer orders via the Internet Yumuka Industries GmbH. will immediately confirm the receipt of the orders electronically. The contract comes into existence by means of the acceptance of the customer order by Yumuka Industries GmbH.. The customer waives the right to the receipt of a declaration of acceptance, Section 151 paragraph 1 of the Civil Code. The customer will either be informed of the conclusion of contract by Yumuka Industries GmbH. or by means of a confirmation of order or at the latest by means of the delivery of the ordered goods or due to the offer or rendering of the service.
Right of withdrawal
You as a consumer have the right to withdraw from your contract with us within 14 days starting from the date of delivery or pick-up, without giving any reason. In order to exercise your right of withdrawal, you inform us in written by mail, fax or email addressed to us:
Yumuka Industries GmbH
Gladbacher Str. 150
Fax +49 2131-278406
You may also use the our PDF form for this purpose, which you can download here-> return form. The right of revocation does not apply on contracts for the supply of goods produced according to customer specifications or clearly tailored to personal needs.
Consequences of withdrawal
In case of a valid withdrawal, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandise – as for instance in a retail store – or putting the merchandise to its intended use. The costs of returning the goods are borne by the buyer if no other agreements are valid. Reimbursement will be made within 14 days after the date of withdrawal. We remain the right to hold or reduce the reimbursement due to not having received the returned goods or due to deterioration of the returned goods. The buyer is to return the goods to us within 14 days starting from the date of exercising her right of withdrawal.
Yumuka Industries GmbH
Gladbacher Str. 150
Ph. +49 2131-278461
Fax +49 2131-278406
If Yumuka Industries GmbH. should determine following the conclusion of a contract that the goods or service ordered are no longer available or can no longer be delivered for legal reasons then Yumuka Industries GmbH. can either offer goods or services that are equal in terms of the quality and price or cancel the contract. Yumuka Industries GmbH. will reimburse payments already made immediately following the cancellation of the contract by Yumuka Industries GmbH. or the customer.
The entire risk of damage during transit or loss of the goods when transported is covered up to an order value of euro 500.00 by die Post or United Parcel Service. Letter deliveries are not insured and are sent exclusively at the customer´s own risk. We request that the customer inform us within 24 hours in the event of an incomplete delivery or damage to the delivery in transit. Visible damage (also to the packaging) must be immediately reported to the respective forwarding agent/delivery service/post office. If the customers refrains from doing this then it does not have any claims vis-à-vis Yumuka Industries GmbH.
The prices in the catalogue/online shop are final prices and are charged at the valid rate of VAT on the day of the invoicing. If a statutory increase in the rate of VAT takes place following the publication of the catalogue Yumuka Industries GmbH. is entitled to charged the increased rate of VAT. In addition to the price for the goods the prices for supplementary services will be stated on the invoice: Packaging, shipment, insurance the respective valid rate of VAT at the time of invoicing etc. In the case of orders via Yumuka Industries GmbH.´s homepages for private customers the catalogue prices do not apply but instead the prices stated on the homepage. In the case of small orders with customers who are resident in a member state of the European Union and where the goods value is less than euro 250.00 the valid rate of VAT will then also be invoiced if the customer has a valid VAT identification number as the expenditure for the inspection is too great.
Reservation of title
Yumuka Industries GmbH. reserves the title of all goods, which are delivered to a customer until the final and complete payment of the goods delivered. If Yumuka Industries GmbH. exchanges goods by way of its warranty commitments then it will already be agreed today that the ownership of the goods to be exchanged will be transferred from the customer to Yumuka Industries GmbH. or vice versa at that point in time at which Yumuka Industries GmbH. has received the returned goods from the customer or the customer receives the replacement delivery from Yumuka Industries GmbH..
Yumuka Industries GmbH. guarantees that the products have a potentially agreed quality at the time of the transfer or are free of material defects, i.e. that they are suitable for the uses required by the contract or are suitable for usual uses required by the contract, have qualities that are standard in the case of similar items and, which the purchaser can expect based on the type of item and/or announcements of Yumuka Industries GmbH. or the manufacturer. The customer must expect that the goods are complete and if there are any defects immediately upon receipt of the delivery and do this at the latest within one week of receipt, and in the event of a defect to immediately send a notice of defect. In the event of concealed defects the notification must be sent immediately after determining the concealed error and within the guarantee period. The duration of the guarantee amounts to two years. It commences when the customer receives the goods. Expendable items, e.g. batteries do not fall under the guarantee. In the event of a defect the customer can demand the removal of the defect or the delivery of an item that is free of defects in accordance with Section 439 of the Civil Code. In accordance with Section 439 Yumuka Industries GmbH. can refuse the type of subsequent fulfilment demanded if it is only possible at disproportionate costs. If during the course of the repair it is also not possible to rectify the defect at the second attempt then the client is entitled in accordance with section 439 of the Civil Code to demand the delivery of a faultless item or reduce the purchase price or cancel the contract. Cancellation of the agreement is out of the question if the defect is slight and inconsequential. Compensation claims due to defects to the items are out of the question, unless Yumuka Industries GmbH. fraudulently concealed the defects or gave a guarantee of the properties of the goods. The requirement for the warrantee claims is that the defect did not arise due to improper use or placing excessive demands upon it. If a defect only emerges later than 6 months since the delivery, then the customer must prove that the item was defective upon the transfer of risk. Otherwise Yumuka Industries GmbH. is at liberty to prove that the item did not have any material defects upon delivery.
Yumuka Industries GmbH., its management and its employees are liable in cases of positive violation of rights, culpa in contrahendo, default, impossibility of performance, tortious acts as well as for any other legal reason if guilty of intent and gross negligence. In the event of the negligent violation of contractual cardinal obligations (main contract obligations) or in the event of deceit as well as in the event of compensation claims in accordance with Section 437 paragraph 2 of the Civil Code Yumuka Industries GmbH. is liable to the legally stipulated extent. Only in the event of violations of cardinal obligations is the liability for employees of Yumuka Industries GmbH. restricted to the typical, foreseeable claims. Indirect claims are thus out of the question. In the event of default the business customer has the right to cancel the contract as an alternative to compensation. The scope of Yumuka Industries GmbH.´s liability in accordance with the Product Liability Act remains unaffected by this clause. The aforementioned regulations convey the entire scope of liability of Yumuka Industries GmbH., its management and its employees. More far reaching liability is out of the question.
Choice of law
German law is applied to the legal relations between Yumuka Industries GmbH. and the customers and also to the respective terms and conditions. The application of the UN Convention on contracts for the International Sale of Goods of 11.4.1988 is not possible. The aforementioned regulations do not have any effect upon the imperative regulations of the law of the state in which the customer has its ordinary residence, if and insofar as the customer has concluded a contract of sale, which cannot be assigned to the professional or commercial activities of the customer (consumer contract) and if the customer has carried out the necessary legal actions to conclude the contract of sale in the state of its ordinary residence.
The client is not entitled to set-off or retain the items unless the claim is undisputed or has been recognised by declaratory judgement. The place of performance for payments is the business headquarters of Yumuka Industries GmbH.. The place of performance for deliveries is either at Yumuka Industries GmbH.´s premises or the shipment location of the first sender who is active for Yumuka Industries GmbH.. If individual parts of this agreement should be totally or partially ineffective or subsequently lose their legal effectiveness then this shall not affect the effectiveness of the rest of the agreement. In this case the parties undertake to agree upon an effective regulation in place of the ineffective regulation, which insofar as this is legally possible, comes as close as possible to fulfilling the economic purpose pursued by the ineffective regulation whilst taking into account the interests of the parties expressed in this agreement. The same applies if the agreement reveals a legal loophole not foreseen by the parties. The exclusive place of jurisdiction is 41460 Neuss, Germany or another statutory place of jurisdiction selected by Yumuka Industries GmbH. if the customer is a businessman as defined by the German Commercial Code or a public corporation. In case of a contradiction of the German and the English terms, the German version shall control.
The products offered by Yumuka Industries GmbH. are subjected to german and/or international copyrights. All used phototgraphs, descriptions and brandnames are subjected to copyrights of the suppliers of Yumuka Industries GmbH, the latter is entitled for the use of these materials. Without written permission of Yumuka Industires GmbH, the use of these materials is strictly forbidden.
For shipping to other EU countries than Germany we charge € 9,- per order. Free shipping for orders exceeding € 150,- . We ship with DHL and German Post, depending on where you are and how fast the local post works, you can count with delvery leadtimes of 4 to 10 working days. All shipments can be traced through their unique shipping number.
Punchbags to Benelux countries
uptill 31.0kg € 30,-
over 31.0kg € 40,-
Shipping costs to other EU countries on request.
For shipping Worldwide (outside of the EU) we change € 20,- per order. We ship with DHL and German Post, depending on where you are and how fast the local post works, you can count with delvery leadtimes of 4 to 21 working days. All shipments can be traced through their unique shipping number, in some countries even trough their local post website.
Shipping costs for punch bags tot non EU countries on request.
Truestore.eu covers a part of the packaging, recycling, insurance and shipping costs and charges a shippping contribution of € 4,90 per shipping within Germany. Free shipping for order with order value exceeding € 80,- (only valid within Germany, does not apply to punch bags).
Punchbags shipping within Germany
uptill 31.0kg € 15,-
over 31.0kg € 25,-
We use DHL or German Post services by default. Easy and comfortable delivery to your doorsteps or to a Packstation, also with cash on delivery option. DHL / German Post also deliver on saturdays. In case you arre not at home at time of delivery, you can pick up your shipment at your nearest postoffice or post station, or have it comfortably send to one of 2500 packstations in Gemany and pick it up 24/7. From experience we learn that DHL needs about 2 working days to deliver within Germany and about 2-3 working days to Aurtia and Switzerland. All our DHL or German Post shipments are traceable through a unique shippingnumber, which you receive directly from DHL once we handover your shipment to them. In case you have not rececived this email from DHL, 24 hours after receipt of a shipment notice from TrueStore, please contact us.