Privacy Notice

Privacy Policy
We are committed to protecting your privacy. We only collect and use your personal information for the execution of your order and is in accordance to -die Vorschriften der Bundesdatenschutzgesetze (BDSG) und des Teledienstdatenschutzgesetzes (TDDSG) (under German Law)-.
We shall not diclosure your personal information to a third party at anytime with your consent, with exemption of our logistic and financial partners neccessary to execute your order to which we limit the information to the minimum needed. You remain the right to request use to delete your personal inforamtion from our database.
SWe are not responsible for the content or privacy practices employed by websites that are linked from our website.

With respect to cookies, we use cookies to store our visitors preferences, record session information, such as items that our consumers add to their shopping cart. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Use of Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”


Shipping to EU Member States

For shipping to other EU countries than Germany we charge € 9,- per order. Free shipping for orders exceeding € 150,- . We ship with DHL and German Post, depending on where you are and how fast the local post works, you can count with delvery leadtimes of 4 to 10 working days. All shipments can be traced through their unique shipping number.

Punchbags to Benelux countries
uptill 31.0kg € 30,-
over 31.0kg € 40,-
Shipping costs to other EU countries on request.

Shipping worldwide

For shipping Worldwide (outside of the EU) we change € 20,- per order. We ship with DHL and German Post, depending on where you are and how fast the local post works, you can count with delvery leadtimes of 4 to 21 working days. All shipments can be traced through their unique shipping number, in some countries even trough their local post website.
Shipping costs for punch bags tot non EU countries on request.

Shipping to Germany covers a part of the packaging, recycling, insurance and shipping costs and charges a shippping contribution of € 4,90 per shipping within Germany. Free shipping for order with order value exceeding € 80,- (only valid within Germany, does not apply to punch bags).

Punchbags shipping within Germany
uptill 31.0kg € 15,-
over 31.0kg € 25,-

DHL parcel service

We use DHL or German Post services by default. Easy and comfortable delivery to your doorsteps or to a Packstation, also with cash on delivery option. DHL / German Post also deliver on saturdays. In case you arre not at home at time of delivery, you can pick up your shipment at your nearest postoffice or post station, or have it comfortably send to one of 2500 packstations in Gemany and pick it up 24/7. From experience we learn that DHL needs about 2 working days to deliver within Germany and about 2-3 working days to Aurtia and Switzerland. All our DHL or German Post shipments are traceable through a unique shippingnumber, which you receive directly from DHL once we handover your shipment to them. In case you have not rececived this email from DHL, 24 hours after receipt of a shipment notice from TrueStore, please contact us.